Privacy Policy

Last Updated: 18 July 2026

Winadda respects the privacy of its users. This Privacy Policy explains how information may be collected, used, stored and protected when you visit or use https://winadda.com.co/.

By accessing the website or creating an account, you acknowledge the practices described in this policy.

Winadda is intended only for users who are 18 years of age or older and legally permitted to access betting-related services.

Information We Collect

The information collected may depend on how you use the website.

Personal and Account Information

When you create or manage a Winadda account, we may collect:

Name
Mobile number
Email address
Username
Date of birth or age confirmation
Account login and verification details
Information submitted during account recovery

Verification Information

To confirm identity, age or account ownership, users may be asked to provide suitable identification or verification details.

This information may be used to prevent duplicate accounts, unauthorised access, fraud or misuse of the platform.

Transaction Information

When you make a deposit or withdrawal, we may process:

Transaction amount
Payment method
Transaction date and status
Payment reference details
Limited bank or payment-account information
Records relating to failed, pending or completed payments

Independent payment providers may also process transaction information under their own privacy policies.

Technical and Usage Information

When you access the website, limited technical information may be collected automatically, including:

IP address
Browser and device type
Operating system
Login activity
Pages visited
Session duration
Website errors
General platform activity

How We Use Information

Information may be used to:

Create and manage user accounts
Provide secure login access
Verify identity, age and account ownership
Process deposits and withdrawals
Provide sportsbook, exchange and casino features
Respond to customer-support enquiries
Detect suspicious or fraudulent activity
Improve website performance and navigation
Send account, transaction or security notifications
Comply with applicable legal or operational requirements

Winadda does not intend to collect more information than is reasonably required for these purposes.

Cookies

Winadda may use cookies and similar technologies to support website functionality.

Cookies may help with:

Maintaining login sessions
Remembering user preferences
Improving website performance
Understanding general visitor activity
Protecting accounts from suspicious access

Users can manage or block cookies through their browser settings. However, disabling essential cookies may affect login, account access or other website features.

Sharing of Information

Winadda does not sell users’ personal information.

Information may be shared only where reasonably necessary with:

Payment providers
Identity-verification services
Website hosting providers
Security and fraud-prevention services
Analytics providers
Customer-support platforms
Professional advisers
Government or legal authorities where required by law

Only information relevant to the particular service or request should be shared.

Data Security

Reasonable technical and organisational measures may be used to protect information against unauthorised access, misuse, alteration or disclosure.

These measures may include:

Secure website connections
Account authentication controls
Restricted access to information
Monitoring for suspicious activity
Fraud-prevention systems
Secure data-storage practices

No online system can guarantee complete security. Users should therefore protect their passwords, OTPs and account credentials.

Winadda support representatives should never require users to share their password, banking PIN, UPI PIN or private OTP through ordinary support conversations.

Account Security

Users are responsible for keeping their login details confidential.

You should:

Use a strong and unique password
Avoid sharing your account credentials
Log out after using a shared device
Access Winadda only through the official domain
Report suspicious activity immediately
Keep your account and contact information updated

Data Retention

Information may be retained for as long as reasonably necessary to:

Maintain an active account
Process transactions
Resolve disputes
Prevent fraud
Meet legal or record-keeping obligations
Investigate security concerns

When information is no longer required, it may be securely deleted or anonymised where appropriate.

User Rights

Subject to applicable law and verification requirements, users may request to:

Access their personal information
Correct inaccurate account details
Update their contact information
Withdraw optional marketing consent
Request account closure
Request deletion of eligible information
Ask how their information is being used

Some transaction, verification or security records may still need to be retained after account closure where required for legal or operational reasons.

Marketing Communications

Users may receive information about platform updates, services or promotions where permitted.

Optional promotional messages can generally be stopped by using the available unsubscribe method or contacting support.

Important account, payment, policy or security messages may still be sent when necessary.

Third-Party Services

Winadda may contain links to external payment services, communication platforms or other third-party websites.

These third parties operate under their own terms and privacy policies. Winadda is not responsible for how independent external services collect or use information.

Users should review third-party policies before submitting personal or financial information.

Users Below 18

Winadda does not permit individuals below the age of 18 to use its betting-related services.

Where an account is found to belong to an underage user, access may be restricted or closed and related information may be handled according to applicable requirements.

Changes to This Policy

This Privacy Policy may be updated when website features, operational practices or legal requirements change.

The latest version will be published on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy, account information or privacy-related requests, contact Winadda through the official customer-support options available on the website.

Do not include passwords, OTPs, banking PINs or unnecessary financial information in a support request.

Related Policies

Users should also review: